Shipping Policy

Thank you for shopping with Velana 💖

Due to high demand and the volume of orders currently being processed, shipping times may be slightly longer than usual. We truly appreciate your patience and support.

Processing Time

Orders are typically processed within 1–3 business days after being placed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Estimated Shipping Times

Please allow approximately 7–14 business days for your order to arrive depending on your location and shipping conditions.

While many orders arrive sooner, shipping times may vary due to:

• High order volume
• Carrier delays
• Weather conditions
• Holiday demand

Tracking Your Order

Once your order ships, tracking information will be sent to the email used during checkout.

Please allow a few business days for tracking updates to appear after shipment.

Incorrect Address Information

Please ensure your shipping information is entered correctly at checkout. Velana is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package appears significantly delayed or lost in transit, please contact our support team and we’ll do our best to assist you.

Contact Us

For any shipping-related questions, please contact us at:

Email: velinahelp@outlook.com

Thank you again for your patience and for supporting Velana.