Return & Refund Policy

At Velana, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition
• Items must be returned in the original packaging
• Proof of purchase or order number is required

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, washed, or damaged after delivery.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue so we can make it right.

Refunds

Once your return is received and inspected, we’ll notify you regarding the approval of your refund.

If approved, your refund will be issued back to your original payment method within 5–10 business days depending on your bank or payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact Us

For any return or refund questions, please contact our support team:

Email: velinahelp@outlook.com

We appreciate your support and thank you for shopping with Velana 💖