Return Policy

Return & Refund Policy

At Velana, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

Items must be unused, unworn, and in their original condition.
Items must be returned in the original packaging.
Proof of purchase or an order number is required.
A reason for the return or refund must be provided before a return can be initiated. This allows our support team to properly review your request and provide the appropriate return instructions.

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, washed, or damaged after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue so we can make it right.

Once your return is received and inspected, we’ll notify you regarding the approval of your refund.

If approved, your refund will be issued back to your original payment method within 5–10 business days, depending on your bank or payment provider.

A refund cannot be processed until the applicable return requirements have been completed and the returned item has been received and inspected.

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

For any return or refund questions, please contact our support team:

Email: velinahelp@outlook.com

We appreciate your support and thank you for shopping with Velana 💖